“We operate in massive teams. From time to time, we don’t even know who is inside our workforce. It doesn't make it possible for us to work cohesively and it turns into hard to attain group goals like bringing the calls for every hour down for a group” Dan, https://hbr-case-study-analysis53613.bloguetechno.com/case-study-answers-things-to-know-before-you-buy-68940900