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Goal-Based Evaluation for Messaging-Based Service Teams: From Chat Data to Fair Incentives

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Messaging service teams often operate within dashboards. Managers can measure online duration with impressive precision. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful https://adamuiwd574266.iyublog.com/41222205/performance-feedback-for-live-support-workflows-from-response-time-to-real-contribution

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